Tasting menu, wine tasting, boat package and similar experience reservations made at Orfoz Bodrum are excluded from the statutory right of withdrawal, as they constitute "catering and leisure/entertainment services to be performed on a specific date/time" within the scope of Article 15/1-g of the Distance Contracts Regulation. The rules below govern the cancellation and refund options that the SELLER offers to the BUYER at its own discretion.
Reservation Cancellation
- For cancellation requests made at least 24 hours before the reservation date/time, the full amount paid is refunded.
- No refund is made for cancellations made less than 24 hours before the reservation date/time, or in case of no-show.
- Force majeure events (illness, accident, natural disaster, etc.) are evaluated provided they are documented, and a free rescheduling or refund may be granted at the SELLER's discretion.
Cancellations by the Business
If the SELLER cancels the reservation due to reasons such as capacity, weather conditions or supply issues, an alternative date/time is offered to the BUYER; if the BUYER does not accept this, the full amount paid is refunded.
Refund Process
Approved refunds are credited to the credit/debit card used for payment via the virtual POS infrastructure, generally within 5–10 business days, depending on the processing times of the banks involved.
Cancellation and refund requests can be submitted in writing by email to info@orfoz.net or by phone/WhatsApp to +90 544 316 4285.
Defective Service
If the service provided does not conform to the characteristics specified in the agreement, the BUYER may exercise their optional rights under Law No. 6502 (price reduction, free repair/re-performance, or rescission of the agreement). Such requests should be submitted to the SELLER through the communication channels above.